Install and Uninstall issues are common. They can be difficult and time consuming to resolve. Often, the fix is worse then the problem. Autodesk has a number of Knowledge Base articles on the topic with a variety of tips and suggestions…
One of the best options that I’ve been typically going to right from the start due to it’s high rate of success is Microsoft’s “Fit-It” utility. You can access it from the following link and clicking the Download button.
This downloads and saves a file named MicrosoftProgram_Install_and_Uninstall.meta.diagcab to your computer. When you double click this file, the program starts and as you work your way through the wizard, you’ll be prompted for which type of problem you want assistance with.
My experience had been that most Install issues are related to programs already installed incorrectly. As such, I find myself using the Uninstall option not only to resolve uninstall problems but also install problems by removing the problem programs and reinstalling those to.
Regardless of the option you choose, you’ll then be presented with a list of programs the utility finds. Select the one you think best and let the Fix-It utility do the rest. It’ll scan the registry for invalid or corrupt keys, fix if possible and even uninstall the offending program.
